Question
1. How many steps are needed for online check in? How to apply?
  Only three steps are needed to check in online: 1, select segment for check in; 2 select seat; 3, print the boarding card on A4 paper by oneself (you can go directly to pass the security check and board with the boarding card).
2. Which passengers can apply for the check in online?
  Adult and child. Adult only refers to the general adult, excluding special passengers such as elderly, disabled-arms, stretcher visitors, VIP, pregnant women. Not available for unaccompanied minor
3. Which customer is receivable for online check in?
  Currently the online check in only available for the individuals who are members of Hainan Airline E-ticket website.
4. What kinds of tickets are receivable for online check in?
  Online check in is available for all E-tickets of Hainan Airlines, but not for paper tickets.
5. Which classes are receivable for online check in?
  At present online check in is available for the reserved ticket which belongs to F,Y,B,H,K,L,M,N,Q,T,X,U,E,P,G,O,A,S class, excluding I,V,J class.
6. Whether all airports can support the service of online check in?
  At present the prompt begin from Beijing Capital Airport, and then extend to other airports. Please pay attention to the notice published on the website at the appointed time.
7. May I check in online normally with checked baggage?
  The passengers with checked baggage can check in online only if get the permission of the departure airport; otherwise the baggage check in is not available in the airport after check in online. Check in baggage is must according to the safety security. The items such as beverages contain alcohol, knives and the dangerous goods must be shipped as check in baggage. Passengers are allowed to carry only one piece of baggage and the volume of each article must not exceed 20*40*55.cu.cm and the total weight must not exceed 5 kilograms.
8. May I check in online after purchased the ticket?
  No. Until flight is opened for check in by airport, the general time for check in online is the day of departure, but the flight which departure in the morning will be opened for check in on previous day. The exactly open time please refer to the website.
9. May I help my friends to check in online with me together?
  If your tickets are purchased from Hainan Airline E-ticket website by yourself. Hainan airline website will support up to 3 persons with the check in service at the same time. You and your friends can select neighbor seats which are available on the flight. If your tickets are not purchased from the Hainan Airlines website, each time only one person check in is permitted.
10. How to operate the online check in of multi-people in Hainan Airlines website?
  Firstly, Please input your user names and passwords registered in Hainan Airlines website to login, and then enquire about you purchase orders in the purchase records, click "transaction number" and complete the multi-persons check in.
11. How to check in online if the E-ticket is not purchased from Hainan Airlines website?
  Please input the passenger's identification number and the E-ticket number, and then follow the related suggestion of the website to check in.
12. When shall the passengers check in online commence security check?
  Passengers shall arrive at the airport 30 minutes prior to the scheduled departure time to pass the security check. Otherwise the fight will take off as the scheduled time and no longer wait for you.
13. What shall I do if I lost printed boarding card?
  You shall reissue the boarding card in the manager check in counter of Hainan Airlines or print it in the Kiosk with your valid identification.
14. What kind of paper can be used for printing?
  You only need to use ordinary A4 paper to print boarding card information, including the bar code containing your relevant information.
15. Why I can't print the boarding card?
  The problem of print may caused by your browser, network or printer. Please go through your check in procedure, then issue the boarding card in manager on duty counter of Hainan Airlines or print it in the E-ticket check in counter of the departure airport.
16. Where shall I get electronic ticket itinerary as the certification for reimbursement?
  The passengers who purchase the tickets in the agency please go to the original ticketing agency and get the itinerary; the passengers who book the tickets in Hainan Airlines E-ticket website please obtain it at Hainan Airlines ticketing counter of the airport (Only once E-ticket itinerary printing is permitted and must be printed in seven days of the flight departure).
17. Can I go through the security check directly with my printed boarding card if I have no baggage to check in?
  Sure. But you are suggested to make enquiry with manager on duty counter of Hainan Airlines to confirm the boarding gate before security check or make sure the final boarding gate through the Flight Dynamic Display after the security check.
18. What shall I do after failure of online check?
  You can rehandle online check in, or reprint a boarding card at manager on duty of Hainan Airlines or Kiosk of the departure airport.
19. How can I communicate with Hainan Airlines if I have additional inquiry?
  Any special circumstance, feel free to contact us through: 0898-66739872 or 24 hour hotline: 950718.